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Member Posts in Private Channel fail to send
We've got a private channel within a team where we want members to be able to create new posts. However, whenever a member tries to make a post, it returns "Failed to send", whether from the web clie...
- Turns out it wasn't that, however, that did help lead me in the right direction: our General channel within the team had "Only owners can post messages" (which is a setting we want for General). I flipped it back to "Anyone can post messages" to see if that would affect my private channels, but unfortunately it didn't. I still couldn't post.
However, I left the General channel set to "Anyone can post messages", and I created another new private test channel, and this time it worked. I was able to create new posts, as a member, within my private channel just fine. I tested with a guest account too, and that also worked. I then flipped the General channel back to "Only owners can post messages", and I was still able to post messages in my test private channel.
So, it seems like, upon creation of the channel, the General channel's setting is mirrored into the new private channel, only there appears to be no obvious way to tweak it within the private channel after it's been created.
I'll open a ticket with Microsoft to assist with our already-active channels, but at least I have this workaround for new channels. Thanks for leading me in the right direction!
Turns out it wasn't that, however, that did help lead me in the right direction: our General channel within the team had "Only owners can post messages" (which is a setting we want for General). I flipped it back to "Anyone can post messages" to see if that would affect my private channels, but unfortunately it didn't. I still couldn't post.
However, I left the General channel set to "Anyone can post messages", and I created another new private test channel, and this time it worked. I was able to create new posts, as a member, within my private channel just fine. I tested with a guest account too, and that also worked. I then flipped the General channel back to "Only owners can post messages", and I was still able to post messages in my test private channel.
So, it seems like, upon creation of the channel, the General channel's setting is mirrored into the new private channel, only there appears to be no obvious way to tweak it within the private channel after it's been created.
I'll open a ticket with Microsoft to assist with our already-active channels, but at least I have this workaround for new channels. Thanks for leading me in the right direction!
However, I left the General channel set to "Anyone can post messages", and I created another new private test channel, and this time it worked. I was able to create new posts, as a member, within my private channel just fine. I tested with a guest account too, and that also worked. I then flipped the General channel back to "Only owners can post messages", and I was still able to post messages in my test private channel.
So, it seems like, upon creation of the channel, the General channel's setting is mirrored into the new private channel, only there appears to be no obvious way to tweak it within the private channel after it's been created.
I'll open a ticket with Microsoft to assist with our already-active channels, but at least I have this workaround for new channels. Thanks for leading me in the right direction!
For anyone else who finds this thread and is having this issue, these are the steps provided by Microsoft Support that fixed it for us:
- Sign in as an owner of the Team
- Right-click the affected private channel and select "Manage Channel"
- Go to the "Settings" tab, and expand "Member Permissions"
- Toggle the "Allow members to create, update, and remove tabs" control. If it is checked, uncheck it. If it is unchecked, check it.
- Wait for a moment, then revert the control back to its previous state.
After following these steps, channel members were able to post in the channel again, and we luckily did not have to create a whole new one.