Forum Discussion
Member Posts in Private Channel fail to send
- Turns out it wasn't that, however, that did help lead me in the right direction: our General channel within the team had "Only owners can post messages" (which is a setting we want for General). I flipped it back to "Anyone can post messages" to see if that would affect my private channels, but unfortunately it didn't. I still couldn't post.
However, I left the General channel set to "Anyone can post messages", and I created another new private test channel, and this time it worked. I was able to create new posts, as a member, within my private channel just fine. I tested with a guest account too, and that also worked. I then flipped the General channel back to "Only owners can post messages", and I was still able to post messages in my test private channel.
So, it seems like, upon creation of the channel, the General channel's setting is mirrored into the new private channel, only there appears to be no obvious way to tweak it within the private channel after it's been created.
I'll open a ticket with Microsoft to assist with our already-active channels, but at least I have this workaround for new channels. Thanks for leading me in the right direction!
One other question, does the team with the problem have a sensitivity labels applied to it?
However, I left the General channel set to "Anyone can post messages", and I created another new private test channel, and this time it worked. I was able to create new posts, as a member, within my private channel just fine. I tested with a guest account too, and that also worked. I then flipped the General channel back to "Only owners can post messages", and I was still able to post messages in my test private channel.
So, it seems like, upon creation of the channel, the General channel's setting is mirrored into the new private channel, only there appears to be no obvious way to tweak it within the private channel after it's been created.
I'll open a ticket with Microsoft to assist with our already-active channels, but at least I have this workaround for new channels. Thanks for leading me in the right direction!
For anyone else who finds this thread and is having this issue, these are the steps provided by Microsoft Support that fixed it for us:
- Sign in as an owner of the Team
- Right-click the affected private channel and select "Manage Channel"
- Go to the "Settings" tab, and expand "Member Permissions"
- Toggle the "Allow members to create, update, and remove tabs" control. If it is checked, uncheck it. If it is unchecked, check it.
- Wait for a moment, then revert the control back to its previous state.
After following these steps, channel members were able to post in the channel again, and we luckily did not have to create a whole new one.
jswerdfegerI am experiencing this issue with one of our employees as well who is the owner of the Team and Channel. There is only one channel out of the 20 channels under that team though experiencing this issue where members cannot post new conversations/messages. Results with message send failed.
I created a test channel in same team with same permissions and it works for members to post. So if we were to delete the channel and create a new one it would most likely fix the issue, but she does not want to lose the Channel chat history (and doesnt want to just copy paste it all)
Did you find out any answers from the Microsoft Support ticket you submitted? Hopefully Microsoft had an easy fix for you like something simple as them pushing a button on their end.
A reply would be much appreciated so I don't waste time with MS support going through hoops to troubleshoot.
Thanks
- Ah that's interesting and a good quirk to watch out for. Thanks for posting your findings.
