Forum Discussion
Make calls on behalf of Call Queue (or resource account)
We have been testing out Direct Routing calling functionalities in Teams for a while now and everything seems to be working fine but unfortunately we have run into a problem that is a show stopper fo...
Hi,
Did you ever resolve your issue. I'm having a similar one. I have an AA RA number setup to be used as the Caller ID for a CQ that has a Teams Channel. When i use the Teams client dialpad, i get the option to choose my personal number or the RA as the caller ID. When I choose my personal number, the call dials normally. When I choose the RA, the call never connects. The Teams client starts to make the call but it's immediately torn down. I use Direct routing and I don't see the call ever reach my SBC, so it's not getting past MSFT Teams. Wondering if anyone else has seen or knows how to fix this?
