Forum Discussion
Make calls on behalf of Call Queue (or resource account)
We have been testing out Direct Routing calling functionalities in Teams for a while now and everything seems to be working fine but unfortunately we have run into a problem that is a show stopper fo...
The resource account used for calling ID purposes must have a Microsoft Teams Phone Resource Account license and one of the following assigned:
A Calling Plan license and a phone number assigned
An Operator Connect phone number assigned
An online voice routing policy (phone number assignment is optional when using Direct Routing)
A Calling Plan license and a phone number assigned
An Operator Connect phone number assigned
An online voice routing policy (phone number assignment is optional when using Direct Routing)
Thanks. Adding a Calling Plan licence to the AA solved it. Apparently I could just add Communication Credits as well.
I don't suppose you know why voicemails that are left on the Team disappear into the ether? I have left several messages, but they do not appear under the "Voicemail" tab on the "Calls" tab of the Team.
I don't suppose you know why voicemails that are left on the Team disappear into the ether? I have left several messages, but they do not appear under the "Voicemail" tab on the "Calls" tab of the Team.