Forum Discussion
Make calls on behalf of Call Queue (or resource account)
We have been testing out Direct Routing calling functionalities in Teams for a while now and everything seems to be working fine but unfortunately we have run into a problem that is a show stopper fo...
I don't know why you can't add the RA as the calling ID for this CQ. I think you should open a ticket to get this fixed.
My RA "Hotline" is of type "Call Queue" and has been assigned phone number. The CQ related is G+. I could possible created second RA of type "AutoAttendant" and place it in Assign Caller ID. But this way I am setting one CQ with 2 resource accounts and 2 phone numbers - makes no sense to me.
- About two months ago I made an autoattendent-RA with a number assigned which I used for the AA so it was available for inbound calls and assigned that same AA-RA as calling-ID for the queue with agents that answer the call. No problem - agents in the queue can select if they want to dial out using the RA-number (call as xxxxxxxxxx) or their personal number (call as you)
Now, when I try to do the same thing again, admin center tells me I cannot assign the same RA twice.
Something must have been changed......
We're using Direct Routing, btw.
Don't want to use a Calling-id Policy because that overrules everything and does not allow any choice in calling-id.- Same with me, not interested in CallingIdPolicy as it will overwrite the number on every call. It simply needs to work as 2-SIM card mobile phone: 1 to handle personal contacts and 2nd to handle customer contacts. In my case we also don't need Auto Attendant as we have no need to configure options: press 1, press 2, etc. We need just one Call Queue. I have opened now ticket with Tech Data, see how it goes.
Hi,
Did you ever resolve your issue. I'm having a similar one. I have an AA RA number setup to be used as the Caller ID for a CQ that has a Teams Channel. When i use the Teams client dialpad, i get the option to choose my personal number or the RA as the caller ID. When I choose my personal number, the call dials normally. When I choose the RA, the call never connects. The Teams client starts to make the call but it's immediately torn down. I use Direct routing and I don't see the call ever reach my SBC, so it's not getting past MSFT Teams. Wondering if anyone else has seen or knows how to fix this?
