Forum Discussion
Make calls on behalf of Call Queue (or resource account)
We have been testing out Direct Routing calling functionalities in Teams for a while now and everything seems to be working fine but unfortunately we have run into a problem that is a show stopper fo...
Hi DWFL1 we are trying to call out on behalf a call queue and wondered if you could expand on how to assign a channel for call answering? I have tried Google but had no luck
Thanks in advance
Sakitt ,
Here's the how-to from the Microsoft Docs. There's also a doc on assigning a Calling ID polity to users. https://docs.microsoft.com/en-us/microsoftteams/caller-id-policies
What I'd like to see happen is that Calling ID policy assigned to a user become a collection/array of policies to enable the end user to select which policy applies at the client/gui level.