Forum Discussion
Make calls on behalf of Call Queue (or resource account)
We have been testing out Direct Routing calling functionalities in Teams for a while now and everything seems to be working fine but unfortunately we have run into a problem that is a show stopper fo...
mattias-skog - I couldn't agree more! Ring Central was the best solution for this with a dropdown selection of numbers available to set/mask your outbound Caller ID. I have an issue where my service numbers are assigned to an auto attendant for time based routing but then hit call queues to ring my users.
This is definitely needed as these same users only need some of there outbound phone calls to appear from the service number, which can be assigned as their outbound caller id but it applies to all calls.