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christonvong's avatar
christonvong
Copper Contributor
Jul 09, 2024

MacOS Teams screen share is blank

We have a user when they screenshare in Teams for Mac the other participates see a blank screen. It was working fine previously. Worked once when screensharing directly instead of initiating a call and then sharing, however this is now showing a blank screen on sharing too.

 

  • Sonoma 15.0 (24A5279h)

  • Latest version of New Teams

  • Confirmed that the screensharing permissions are enabled in the Mac settings

  • Confirmed screen sharing is enabled in Teams admin center as no other user has this issue

  • Cleared the Teams cache

  • App has been deleted and reinstalled

  • Signed out and back in

  • Tested Desktop app as well as Web Teams app both showing the same blank screen to others in the call

(Cropped out personal details)

Calling
microsoft teams
    • christonvong's avatar
      christonvong
      Copper Contributor
      Jul 15, 2024
      U0190501 no, ended up raising a case with MS Support. Waiting for a response while they investigate the logs
    • christonvong's avatar
      christonvong
      Copper Contributor
      Jul 22, 2024
      ScottHRobinson nothing great unfortunately
      "the case has been reviewed but internal team and the post analysis it was identified that the Teams for macOS Sonoma is not yet rolled out generally and would take up to Sept '24 for the product and features to be working as expected."

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