Forum Discussion

RichBaldry's avatar
RichBaldry
Brass Contributor
Apr 06, 2020

Mac Teams Client - Main Teams window stops displaying after a few days

I have been running Teams client on my Mac for over a year now, through various updates and versions both of the Teams client and of MacOS. I'm currently on MacOS 10.14.6 and Microsoft Teams Version ...
mac
microsoft teams
User Interface
jmerkin's avatar
jmerkin
Copper Contributor
Dec 09, 2021

I have the same issue (and have had it for years with previous versions on different computers). Is there no fix for this? This alone is a reason to prefer slack (or pretty much any other messaging app)!.

ohm200x's avatar
ohm200x
Copper Contributor
Dec 09, 2021

Just for the records. Actually this issue disappeared a while ago.

Currently running:

Mac OS X 11.6.1

Teams: Version 1.4.00.29478

  • gregeva's avatar
    gregeva
    Copper Contributor
    Dec 13, 2021

    This issue still exists in the versions mentioned.  I tried a month or so ago to switch to Mac OS X native notifications, hoping that it would remove the need for this buggy Teams Notification process.... however it does not.  Same behavior, just with different notification delivery mechanism.

    • Therese_Solimeno's avatar
      Therese_Solimeno
      Moderator
      Dec 22, 2021

      gregeva and all:

      please  download and share the Diagnostics logs when it happens again.  You can download it right after they have to restart Teams. Here's how to do it:
      Press (Command+Option+SHFT+1) in client to download logs. Note, be sure to use the 1 on top of keyboard and not 1 from number pad as that maps to a different key. Logs will be available in Downloads folder
  • ChristopherFox's avatar
    ChristopherFox
    Copper Contributor
    Dec 09, 2021
    No this issue didn't "disappear". It still exists, and is still just as annoying as ever.
    I've experienced it across multiple versions of macOS and multiple versions of Teams. Currently on macOS 12.0.1 and Teams 1.4.00.29478. Just had the window disappear on me yesterday.
    • ohm200x's avatar
      ohm200x
      Copper Contributor
      Dec 23, 2021

      ChristopherFox 

      Sorry,

      I was maybe to imprecise. But for me it disappeared a while ago.

      Meanwhile I am at MacOS 11.6.2 (20G314). Switching to 12.xx in the new year.

       

      Also Mac OS allows to run different software packages and people have various hardware flying around which could influence this.

       

      Merry Christmas / holiday seasons to you. Good start into 2022. :fireworks:

  • jmerkin's avatar
    jmerkin
    Copper Contributor
    Dec 09, 2021

    ohm200xOh interesting. I'm running the same Teams version, but on Monterey 12.0.1 and it's happened probably 3-5 times this week already. I only started using this laptop on Saturday and hadn't used Teams in probably 18 months before that.