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Forum Discussion

craigmcrae

Copper Contributor

Jul 16, 2020

Solved

Mac Desktop Client not working with External Webcams

The desktop mac client is no longer reading other webcams other than the default. The web client is still reading my other webcam. After restarting twice and troubleshooting, I am unable to determine why. This was not a problem yesterday and feels like it's due to a recent update. Specifically the EOS webcam utility and CamTwist are not being read.

BUG Report

Mac Client

webcam

eRayHarrison
Apr 12, 2021
ajantonioli Interestingly, I am now able to use external webcams using the same version you mention whereas on the previous versions going back to last July I was unable to. I don't know if enabling "Developer Preview" (which I have enabled) does anything or not.

10 Replies

ajantonioli
Copper Contributor
Apr 12, 2021
I'm having this issue now as of Friday's update to 1.4.00.9281. It was last updated on 4/9/21.

Please fix!
- eRayHarrison
  Brass Contributor
  Apr 12, 2021
  ajantonioli Interestingly, I am now able to use external webcams using the same version you mention whereas on the previous versions going back to last July I was unable to. I don't know if enabling "Developer Preview" (which I have enabled) does anything or not.
  - ajantonioli
    Copper Contributor
    Apr 12, 2021
    Woah! Thanks eRay! I looked and unfortunately it seems my organization does not allow developer preview. That said, it gives me hope that the devs are looking into fixing this with the next version. Go go go MS Teams!!
craigmcrae
Copper Contributor
Jul 23, 2020
I reverted to an older version of Teams (one linked from the website) and it worked again! Then during the day an auto update came through and took the functionality away again. Would love for this to get fixed in whichever version keeps getting pushed to me.
- eRayHarrison
  Brass Contributor
  Jul 23, 2020
  craigmcrae I had to get fairly aggressive on the Teams updater daemon (Mac) after sudo
  
  chflags schg /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist
  
  Note that this can only be undone (noschg) in Safe mode - but no other way seemed to work (it's the overwriting of this file that allows the update, it seems).
  
  Details here: http://hints.macworld.com/article.php?story=20031017061722471
  
  Yes, let's hope that the Teams folks fix this bug. I did file a bug report: https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/40961347-latest-teams-update-breaks-virtual-cameras-micro
rendrag
Copper Contributor
Jul 17, 2020
craigmcrae ThereseSolimeno I am seeing the same behaviour with the Teams client on mac not recognising a virtual webcam implemented via OBS (https://obsproject.com/). It is detected in the web client.
- eRayHarrison
  Brass Contributor
  Jul 17, 2020
  rendrag craigmcrae This is also the case with Wirecast in that the desktop client is no longer able to see virtual cams (also confirmed as unable to see fo OBS). It worked yesterday prior to the update to 1.3.00.18164. I completely removed it and downloaded from Microsoft's website and was thankfully presented with the slightly older version (15561) and that of course restored the virtual cam functionality. To me, it's definitely a Teams bug. I've tried to mess around with the updater daemon on my Mac to hopefully not have it auto-update. We'll see.
  
  I kept the older installer in hopes that if the update is still pushed automatically, I can go through this process again. The problem with non-user controllable automatic updates is bugs take down everyone with no supported recourse. Obviously, better testing - and virtual cams with a product like Teams is not an edge case - would be ideal.
ThereseSolimeno
Microsoft
Jul 16, 2020
Hello craigmcrae This sounds like an issue that I found at our answers.microsoft.com tech support site. Please review the solutions given here and if they don't work for you, reply back to this community for other suggestions from members:

https://answers.microsoft.com/en-us/msoffice/forum/all/why-cant-teams-detect-a-webcam-that-works-for-all/62d11f2c-4167-4df2-8c02-8dfa12784770

Thank you for being a member of the Teams community.
- craigmcrae
  Copper Contributor
  Jul 16, 2020
  ThereseSolimenoThanks for the link. I reviewed and the number one suggestions was to see if it works in the web app. I have indicated the web app works fine, and the desktop was working fine previously. The other fixes suggested were windows specific so they were not helpful infortunately.

Resources

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me!"},"localOverride":false},"User:user:1024035":{"__typename":"User","id":"user:1024035","uid":1024035,"login":"ajantonioli","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-04-12T13:21:47.580-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:37"},"entityType":"USER","eventPath":"community:gxcuf89792/user:1024035"},"ModerationData:moderation_data:2268687":{"__typename":"ModerationData","id":"moderation_data:2268687","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:36":{"__typename":"Rank","id":"rank:36","position":17,"name":"Brass 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Client not working with External Webcams","moderationData":{"__ref":"ModerationData:moderation_data:2268687"},"body":"

I'm having this issue now as of Friday's update to 1.4.00.9281. It was last updated on 4/9/21.

Please fix!

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ajantonioli Interestingly, I am now able to use external webcams using the same version you mention whereas on the previous versions going back to last July I was unable to. I don't know if enabling \"Developer Preview\" (which I have enabled) does anything or not.

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I reverted to an older version of Teams (one linked from the website) and it worked again! Then during the day an auto update came through and took the functionality away again. Would love for this to get fixed in whichever version keeps getting pushed to me.

craigmcrae I had to get fairly aggressive on the Teams updater daemon (Mac) after sudo

chflags schg /Library/LaunchDaemons/com.microsoft.teams.TeamsUpdaterDaemon.plist

Note that this can only be undone (noschg) in Safe mode - but no other way seemed to work (it's the overwriting of this file that allows the update, it seems).

Details here: http://hints.macworld.com/article.php?story=20031017061722471

Yes, let's hope that the Teams folks fix this bug. I did file a bug report: https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/40961347-latest-teams-update-breaks-virtual-cameras-micro

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craigmcrae ThereseSolimeno I am seeing the same behaviour with the Teams client on mac not recognising a virtual webcam implemented via OBS (https://obsproject.com/). It is detected in the web client.

rendrag craigmcrae This is also the case with Wirecast in that the desktop client is no longer able to see virtual cams (also confirmed as unable to see fo OBS). It worked yesterday prior to the update to 1.3.00.18164. I completely removed it and downloaded from Microsoft's website and was thankfully presented with the slightly older version (15561) and that of course restored the virtual cam functionality. To me, it's definitely a Teams bug. I've tried to mess around with the updater daemon on my Mac to hopefully not have it auto-update. We'll see.

I kept the older installer in hopes that if the update is still pushed automatically, I can go through this process again. The problem with non-user controllable automatic updates is bugs take down everyone with no supported recourse. Obviously, better testing - and virtual cams with a product like Teams is not an edge case - would be ideal.

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Hello craigmcrae This sounds like an issue that I found at our answers.microsoft.com tech support site. Please review the solutions given here and if they don't work for you, reply back to this community for other suggestions from members:

https://answers.microsoft.com/en-us/msoffice/forum/all/why-cant-teams-detect-a-webcam-that-works-for-all/62d11f2c-4167-4df2-8c02-8dfa12784770

Thank you for being a member of the Teams community.

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ThereseSolimenoThanks for the link. I reviewed and the number one suggestions was to see if it works in the web app. I have indicated the web app works fine, and the desktop was working fine previously. The other fixes suggested were windows specific so they were not helpful infortunately.

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