Forum Discussion

Copper Contributor

Jul 16, 2020

Solved

Mac Desktop Client not working with External Webcams

The desktop mac client is no longer reading other webcams other than the default. The web client is still reading my other webcam. After restarting twice and troubleshooting, I am unable to determine...

BUG Report

Mac Client

webcam

eRayHarrison
Apr 12, 2021
ajantonioli Interestingly, I am now able to use external webcams using the same version you mention whereas on the previous versions going back to last July I was unable to. I don't know if enabling "Developer Preview" (which I have enabled) does anything or not.

ThereseSolimeno

Silver Contributor

Jul 16, 2020

Hello craigmcrae This sounds like an issue that I found at our answers.microsoft.com tech support site. Please review the solutions given here and if they don't work for you, reply back to this community for other suggestions from members:

https://answers.microsoft.com/en-us/msoffice/forum/all/why-cant-teams-detect-a-webcam-that-works-for-all/62d11f2c-4167-4df2-8c02-8dfa12784770

Thank you for being a member of the Teams community.

craigmcrae

Copper Contributor

Jul 16, 2020

ThereseSolimenoThanks for the link. I reviewed and the number one suggestions was to see if it works in the web app. I have indicated the web app works fine, and the desktop was working fine previously. The other fixes suggested were windows specific so they were not helpful infortunately.