Forum Discussion
Looking to get started with bots
Hello. Looking to get started with Teams bot that will let our users chat in IT Help Desk requests. The bot should be able to connect to a 3rd party data source to be able to get ticket status and that's about it. Not looking for a full AI to help them solve problems. Just chat with bot to create a ticket and get ticket status. Where should we start for that? Thanks!
Hi, I'm by no means an expert, but I did a little blog about creating a chatbot in Teams a little while ago. You can find it here. https://www.peterrising.co.uk/blog/bot-all-to-do-creating-a-chat-bot-for-teams
Hopefully might give you some ideas?
2 Replies
Hi, I'm by no means an expert, but I did a little blog about creating a chatbot in Teams a little while ago. You can find it here. https://www.peterrising.co.uk/blog/bot-all-to-do-creating-a-chat-bot-for-teams
Hopefully might give you some ideas?
- Thanks! I'll take a look.
