Forum Discussion

CleanTangerine's avatar
CleanTangerine
Copper Contributor
Feb 04, 2022

Logitech Rally/Tap with Windows. Devices stuck on blank screen after nightly reboots

We recently deployed Teams Rooms devices across our org. We have about 60 devices currently, all Rallybar w/ Tap and Intel Nuc. I've notice that randomly some devices will get stuck at a blank black ...
microsoft teams
User Interface
hrcc-cg's avatar
hrcc-cg
Copper Contributor
May 23, 2022

NThoman- Change to the Intel Iris driver version 27.20.100.8935 and see how you go.

NThoman's avatar
NThoman
Iron Contributor
May 24, 2022
We were already running that version after trying to fix an issue with the display rebooting. It did the trick for a few weeks but started acting up again yesterday. We are trying the new 30.0.101.1960 driver now. So far our display issues are gone but time will tell if it remains stable.
  • Terry355's avatar
    Terry355
    Copper Contributor
    May 31, 2022

     

    We have had the same issue when the intel NUC is updated to use the intel DCH graphic driver, NUCs with the legacy driver do not have the issue.

    We are now trialing the HDMI firmware that lists this specific fix at https://www.intel.com/content/www/us/en/download/19750/hdmi-firmware-update-tool-for-nuc8i3be-nuc8i5be-nuc8i7be.html

    • NThoman's avatar
      NThoman
      Iron Contributor
      Jun 01, 2022

      We did that Firmware update tool awhile ago too and it helped. We haven't had any issues with our HD projectors and displays after running it. Most of our rooms are HD... with one 4K projector. The 4K was giving us issues is my last post. So far, no issues with our 4k projector and the NUC post upgrading the driver to 30.0.101.1960. This driver update seems to be the fix. If I have issues again, I'll be sure to come back and let you all know.

      • Michael_Z10's avatar
        Michael_Z10
        Copper Contributor
        Jun 07, 2022
        Good Morning All
        Concerning the issue that every one has been having with the logitech tab screen going blank or failing to load the teams interface for the skype user correctly, we traced the issue back to both the driver update for the XE graphics on our NUC11TNKi5 that are being pushed both by Microsoft through Windows update and the Intel driver support update. Both the current version of the drivers are causing the issue. By installing version 30.0.101.1994 downloaded from Intel's Web page, the problem is resolved. As a side security note to prevent this issue from happening again, we disabled the Intel support assistant from the services along with configuring our system to only download security updates and wait admin conformation before installing these updates. All Driver update have been disabled.
        I hope this little bit of information, can help any one else suffering from this annoying issue.