Forum Discussion
Logitech Rally/Tap with Windows. Devices stuck on blank screen after nightly reboots
CleanTangerineI logged a call with Logitech, they have asked us to update to 30.0.101.1960 on the Intel Iris XE driver that was released today, will report back if it's successful.
We also introduced another problem (static coming through the rally speaker) during our troubleshooting which according to logitech is caused by latest bios on the NUC. Suggested workaround is to disable Intel Platform Trusted Technology setting in the BIOS, which will kill bitlocker in the process.
hrcc-cg This is so frustrating, we have only two systems but have the same issue on both with a frozen display every morning. I too got the information from Logitech support to upgrade all drivers (through Windows Update) and we have a "crackling" sound in the MIC now and really low volume on the speakers (We have Rally Medium).
Did you find any solution?
Awasen- Reply from Logitech below. - The graphics driver issue remains, I think changing to v27.20.100.8935 did fix it though, just waiting to see what happens.
But the static sound was fixed by disabling the setting in BIOS for Intel Platform Trusted Technology. Our NUCs don't have bitlocker enabled so it wasn't a big issue to change that.
We come across a few users reporting that the NUC MTR systems appear to be frozen or unresponsive after the nightly reboot or after displays go into sleep mode. Tap appears dark and unresponsive. The only recovery is to press and hold the NUC power button until the system shuts down and then power it back on. The root cause is an Intel Iris graphics driver update that was pushed via a Microsoft update.
In light of the latest version(30.0.101.1960) of the Graphics driver released by Microsoft on 10/05/2022 and the fact that you already rolled back to 27.20.100.8935 with no improvement, I would suggest updating the Graphics driver to see if that helps. https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html
It was also reported that Static noise is heard on Rally Bar, Rally Bar Mini or Rally system connected to the MTR NUC when the system is idle and not on a call.
These issues started after the customer recently updated the NUC BIOS to version 0064. Intel is investigating the issue and has paused the BIOS firmware update version 0064. Microsoft MTR Premium has also stopped pushing this BIOS update via their service. The below workaround worked for most of the users.- Disabling the “Intel Platform Trusted Technology” settings in the BIOS resolves the static noise from the Rally Bar/Mini or Rally system when used in USB mode.
- In the BIOS, navigate to the Security tab then Security Features, then uncheck the “Intel Platform Trusted Technology”
- Save and Exit
- System will reboot and the static noise should not be heard
- Disabling this setting however also prevents the NUC from fully booting up if Bitlocker is enabled. If Bitlocker is enabled then it needs to be disabled in Windows before disabling this setting in BIOS.
Please try updating the Graphics driver and disabling the Intel Platform Trusted Technology to see if it mitigates all your issues.We come across a few users reporting that the NUC MTR systems appear to be frozen or unresponsive after the nightly reboot or after displays go into sleep mode. Tap appears dark and unresponsive. The only recovery is to press and hold the NUC power button until the system shuts down and then power it back on. The root cause is an Intel Iris graphics driver update that was pushed via a Microsoft update.
In light of the latest version(30.0.101.1960) of the Graphics driver released by Microsoft on 10/05/2022 and the fact that you already rolled back to 27.20.100.8935 with no improvement, I would suggest updating the Graphics driver to see if that helps. https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html
It was also reported that Static noise is heard on Rally Bar, Rally Bar Mini or Rally system connected to the MTR NUC when the system is idle and not on a call.
These issues started after the customer recently updated the NUC BIOS to version 0064. Intel is investigating the issue and has paused the BIOS firmware update version 0064. Microsoft MTR Premium has also stopped pushing this BIOS update via their service. The below workaround worked for most of the users.- Disabling the “Intel Platform Trusted Technology” settings in the BIOS resolves the static noise from the Rally Bar/Mini or Rally system when used in USB mode.
- In the BIOS, navigate to the Security tab then Security Features, then uncheck the “Intel Platform Trusted Technology”
- Save and Exit
- System will reboot and the static noise should not be heard
- Disabling this setting however also prevents the NUC from fully booting up if Bitlocker is enabled. If Bitlocker is enabled then it needs to be disabled in Windows before disabling this setting in BIOS.
Please try updating the Graphics driver and disabling the Intel Platform Trusted Technology to see if it mitigates all your issues.- Having the same issue. One unit is actually freezing up mid meeting multiple times. Will try updating to the latest driver but we have been battling this issue for the last couple of months. It's quite frustrating because I purposely did not join these to our domain because I didn't want any policies getting in the way of these things functioning correctly. Leave it to MS to break them anyway. I can't win!
- Disabling the “Intel Platform Trusted Technology” settings in the BIOS resolves the static noise from the Rally Bar/Mini or Rally system when used in USB mode.
