Forum Discussion
Logitech Rally/Tap with Windows. Devices stuck on blank screen after nightly reboots
We recently deployed Teams Rooms devices across our org. We have about 60 devices currently, all Rallybar w/ Tap and Intel Nuc. I've notice that randomly some devices will get stuck at a blank black ...
Hi!!
I have the same problem with a Lenovo ThinkSmart HUB 500 + Rally System setup, with the same Teams version too.
I did MTRemediate and it didn't work either, but I found a workaround to this problem that works until you need to restart your system.
I don't know if the shortcut from the first step works with your intel NUC too.
1- You need to connect a keyboard to your mini-pc or MTR controller, as we will need to press the Windows key five times in quick succession.
2- Doing this quick tap, the system will exit the Skype user to the user selection screen.
3- Log in to the Administrator profile and press CRTL+SHIFT+ESC to open your task manager
4- Find the Skype user in the "Users" tab and press to log out.
5- Press the Windows key, click on the white doll and then on "Logout" to log out of your administrator account. It's important
6- Log into your Skype account.
Hopefully it logs in normally without a black screen. Once logged in, it will keep working until you need to restart your system.
I did this with my HUB500 and worked as a temporary solution to keep my room running until we find a fix to this issue.
I have the same problem with a Lenovo ThinkSmart HUB 500 + Rally System setup, with the same Teams version too.
I did MTRemediate and it didn't work either, but I found a workaround to this problem that works until you need to restart your system.
I don't know if the shortcut from the first step works with your intel NUC too.
1- You need to connect a keyboard to your mini-pc or MTR controller, as we will need to press the Windows key five times in quick succession.
2- Doing this quick tap, the system will exit the Skype user to the user selection screen.
3- Log in to the Administrator profile and press CRTL+SHIFT+ESC to open your task manager
4- Find the Skype user in the "Users" tab and press to log out.
5- Press the Windows key, click on the white doll and then on "Logout" to log out of your administrator account. It's important
6- Log into your Skype account.
Hopefully it logs in normally without a black screen. Once logged in, it will keep working until you need to restart your system.
I did this with my HUB500 and worked as a temporary solution to keep my room running until we find a fix to this issue.
Hey everyone. I forgot to post the workaround we found that actually seems to be working. It seems like the culprit is the Intel Irix Xe Graphics driver. Version 30.0.101.1191 seems to be faulty and causing our issues. We went into device manager, opened up the Intel Irix Xe Graphics driver and then clicked on Roll Back Driver. This brought us to version 27.20.100.8935 and corrected the issue.
However, Windows update will try and reinstall version 30.0.101.1191 so we had to apply local policies on each Nuc so that Windows wouldn't install drivers automatically.
Computer Configuration > Administrative Templates > Windows Components > Windows Update > Do not include drivers with Windows Updates.
We also applied a local policy so that the automatic updates would apply on a schedule that works on our business needs.
Computer Configuration > Administrative Templates > Windows Components > Windows Update > Configure Automatic Updates
However, Windows update will try and reinstall version 30.0.101.1191 so we had to apply local policies on each Nuc so that Windows wouldn't install drivers automatically.
Computer Configuration > Administrative Templates > Windows Components > Windows Update > Do not include drivers with Windows Updates.
We also applied a local policy so that the automatic updates would apply on a schedule that works on our business needs.
Computer Configuration > Administrative Templates > Windows Components > Windows Update > Configure Automatic Updates
- CheetoChester what process did you use in having your Room devices registered in Intune?
- We had the same problem with Logi Rally Bar Mini. We ere confirmed by Logitech Iris driver version 30.xxx has issues so rolled back to 27.xxx and that resolved the issue.
Since then intel has updated the Driver version to 31.xxx and we applied that per Logitech and seems working now too.
Below is the link to the latest driver
https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html This absolutely works. We deployed new Rally systems to a few locations and every night during the scripted reboot they goto a black screen and are unresponsive.
Finally found your post and grabbed the 27.20.100.8935 drivers from https://www.intel.com/content/www/us/en/download/19344/29988/intel-graphics-windows-dch-drivers.html & disabled driver updates with a local GPO.
No black screen hangs ever since.
FYI - We were on a driver newer than the one mentioned in your original post (30.0.101.1960) and still experiencing the black screen hang. So the issue is not resolved yet in newer drivers.
- Thank you this worked for our 55 machines!
