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ung765's avatar
ung765
Copper Contributor
Oct 15, 2024

Letters vanish after typing in class notebook - MS Teams App iPhone

Hi there,   maybe someone has a suggestion on how to fix this. Every time I try to type something into an empty page of my class notebook in MS Teams (we're using an educational account) the lette...
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RobSoto's avatar
RobSoto
Iron Contributor

Hi ung765,

 

Have you tried opening the notebook in the iPhone's Safari browser or Chrome app? I've seen this behavior in Teams desktop before. It was temporary and resolved itself, but I know that's not helpful in this context.

 

One new way to test this on your iPhone would be to copy the link to the notebook, open your phone's browser, and paste the link. If it loads as expected, try replicating the behavior. 

 

If the behavior continues, have you tried creating a new notebook. If that doesn't change the outcome, I recommend you delete the Teams app and reinstall.

 

Let us know what happens.

 

-Rob

ung765's avatar
ung765
Copper Contributor
Oct 15, 2024

Hi Rob,
Thanks for your suggestion.
Opening Teams in Safari or Chrome doesn't work - it can't be opened, and I'm always redirected to use the MS Teams app instead.
Deleting and reinstalling the app was the first thing I did (forgot to mention that) - unfortunately, it didn't help.
Do you have any other suggestions?
Or do we just wait and see if it resolves itself?

  • RobSoto's avatar
    RobSoto
    Iron Contributor
    Oct 16, 2024

    Hi ung765,

     

    Thanks for confirming. Do you have any third-party keyboards installed? You could try resetting your keyboard settings as another step. Also, did you try creating a new notebook to edit on your phone?

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