Forum Discussion
Alex Nagy
Apr 29, 2020Copper Contributor
Laggy video on desktop app - enabling custom background fixes?
Hi Guys,
I'm wondering if anyone else is having the same problem, when I start a video in a meeting on the desktop app, my video is very laggy, as soon as I enable a custom background or the background blur it fixes the problem, disabling this makes it laggy again.
I don't have the same problem using the video in the web browser version of teams, really odd.
I made a video on my phone to show you whats happening, viewable here: https://imgur.com/Ve0d3r2
- billyk1035Copper Contributor
Alex Nagy Guys. ... Had lagg issue with $200 Logitec 4K webcam...... Fixed it by going into MS Teams/settings/general and checked the "Disable GPU hardware acceleration"... closed and restarted MS Teams,, all good
- EmbrahammyCopper Contributor
billyk1035 That worked for me thanks with a full/hard re-start on Teams. Thanks.
- tdresselCopper Contributor
billyk1035 I can confirm this did not work for us. Completely exiting Teams and going back in seems to resolve it for us. Although since a new point version came out in the last few days, we're not seeing it happen as frequently.
- tdresselCopper ContributorI'm seeing the same behavior, as well as one of my colleagues. I have tried signing out of teams and back in and that seems to address it at least for a few days. I haven't tried the background blur, will try next time it occurs and report back.
Running an HP 7th gen Elitedesk Mini and a Logitech Brio cam. Monitor is 4k. Drivers for video and camera are current. - KenScogginsCopper ContributorI was having the same issue with my new webcam. I just found that, for some reason, there were two options in Settings->Devices->Camera. Both for the same camera, but one had "Cam_Engine-1" appended to the camera name. When I selected that second one, the lagging disappeared. Something to check in your setup if you are still using blur to fix it.
- partyxptoCopper Contributor
I have the exact same problem!
I use Teams on my desktop with Logitech webcam and the video feed is very laggy,
but when I turn on background blur, the problem disappear...…. weird - oknelim21988Copper Contributor
Alex Nagy Check your video card drivers.
Make sure you got the latest version from the vendor website.
- AlexanderK94Copper Contributor
I have the exact same issue over here Alex Nagy.
When I use Teams on my notebook with the build in camera, no issues. When I use Teams on my desktop PC with my Auky webcam, the video feed is very laggy, exept when I turn on background blur. Really weird and I hope they will fix it soon.
- I’ve noticed the lag here and there too on my own preview but the other end says it’s fine. Thinking it’s a bug with the video preview on the client. What if you disable 3D acceleration in settings it make any difference?
- Alex NagyCopper Contributor
Hi ChrisWebbTech thanks for the response, I've tried disabling that but it still the same. Very odd. Also tried updating graphics card drivers, removing teams and re-installing etc. Odd bug. Other software such as the Zoom client don't have the bug so its definitely something to do with the teams desktop client.