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KCBaltz's avatar
KCBaltz
Copper Contributor
Oct 23, 2023

Join Button in Outlook no longer joins meetings

I'm on MacOS with old Outlook and New Teams.   The "Join Online" button in Outlook has stopped working.  Clicking it will bring the focus to Teams but will not initiate the actual meeting join process.  Switching back to the Old Teams solves this.

Any suggestions for fixing this? 

  • zahary260's avatar
    zahary260
    Copper Contributor

    I was able to fix this by uninstalling the 'teams classic' from my desktop.

    Maybe this will help you as well..

  • Don_Fletcher's avatar
    Don_Fletcher
    Copper Contributor
    I have this problem too. Makes it difficult to start meetings. Everything worked properly until I installed the new Teams for MacOS. Teams version is 23272.2708.2452.9689. The client version is 50/23092912310. (Not sure what the 2 different version numbers mean?).
  • KCBaltz's avatar
    KCBaltz
    Copper Contributor
    For those having the same issue with New Teams, are you on Old Outlook or the New one?
    • ShabsRUK's avatar
      ShabsRUK
      Copper Contributor

      KCBaltz Im using Outlook for Mac v. 16.78.2 (23102103) which I believe is the latest at the moment (Oct 2023)

    • Don_Fletcher's avatar
      Don_Fletcher
      Copper Contributor
      New Outlook. It is still an issue with Outlook version 16.78.3 (23102801) and Teams 2372.2708.2452.9689 (client 50/23092912310)
  • zahary260's avatar
    zahary260
    Copper Contributor
    any updates? I have this now too with the 'new' teams 😞
    • KCBaltz's avatar
      KCBaltz
      Copper Contributor

      Dthacker  I went back to Teams Classic and have stayed there for now, so I'm not sure if this is working better yet or not.  

  • Amber_Skidmore's avatar
    Amber_Skidmore
    Copper Contributor

    KCBaltz - This started happening to me in the last few weeks. It's only if I'm using OLD Outlook though. If I switch to NEW Outlook the join buttons work. 
    Not sure if it started happening because I was on NEW Teams but OLD Outlook (does new Teams only work with new Outlook?).

    • KCBaltz's avatar
      KCBaltz
      Copper Contributor
      Amber_Skidmore I'm still using OLD Outlook (because they won't fix a bug in the new one) and have now migrated to NEW Teams without issue. The Join button is now working for me.

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