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Jabra PanaCast stopped working after Teams Update to version 1.6.00.4472 (64 bits)
Anyone knows how to fix that my Jabra PanaCast cam stopped working after Teams Update to version 1.6.00.4472 (64 bits). The camera is not even on the list of devices. The camera works with other apps...
ealgorta the camera is only affected when the microphones are ON. If you do not use the cameras own micrphones a quick workaround could be to turn the microphone off. To do so,
- connect it to a Computer with installed Jabra Direct Software- go to "Updates" section of Jabra Direct
- click on "Options" next to the Jabra PanaCast
- set the mic switch to OFF and
- click "Modify"
This will rewrite the cameras firmware without microphone option. After that the camera should be available again in MS Teams App.
Fun fact: As far as I can see in my own tests only local MS Teams App in Windows is affected, it works fine on Mac and through browser.
Once The issue is fixed in the app, you can use same procedure as above to turn the mics back ON again.
ealgorta the camera is only affected when the microphones are ON. If you do not use the cameras own micrphones a quick workaround could be to turn the microphone off. To do so,
- connect it to a Computer with installed Jabra Direct Software
- go to "Updates" section of Jabra Direct
- click on "Options" next to the Jabra PanaCast
- set the mic switch to OFF and
- click "Modify"
This will rewrite the cameras firmware without microphone option. After that the camera should be available again in MS Teams App.
Fun fact: As far as I can see in my own tests only local MS Teams App in Windows is affected, it works fine on Mac and through browser.
Once The issue is fixed in the app, you can use same procedure as above to turn the mics back ON again.
Thomas_1974 hi, same problem here. Thank you for the solution.
in JAbra Direct, updates : I could not find the "option " and mic setting you mentionned.
BUT
I opened windows 10 control panel (oldschool panel) // show device and printers // JAbra panacast : right click : go to "audio settings" : second tab : "input" "or "record" ? my OS is in French).
in the input source : microphone jabra panacast : right lick and select "deactivate".
restart Teams.
It worked for me : the Panacast was available again.