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Jabra PanaCast stopped working after Teams Update to version 1.6.00.4472 (64 bits)
Anyone knows how to fix that my Jabra PanaCast cam stopped working after Teams Update to version 1.6.00.4472 (64 bits). The camera is not even on the list of devices. The camera works with other apps...
ealgorta the camera is only affected when the microphones are ON. If you do not use the cameras own micrphones a quick workaround could be to turn the microphone off. To do so,
- connect it to a Computer with installed Jabra Direct Software- go to "Updates" section of Jabra Direct
- click on "Options" next to the Jabra PanaCast
- set the mic switch to OFF and
- click "Modify"
This will rewrite the cameras firmware without microphone option. After that the camera should be available again in MS Teams App.
Fun fact: As far as I can see in my own tests only local MS Teams App in Windows is affected, it works fine on Mac and through browser.
Once The issue is fixed in the app, you can use same procedure as above to turn the mics back ON again.
Sounds like Jabra needs to update the drivers. Try that first and check if there are any new camera drivers. Also in the mean time you can downgrade Teams client to the previous version. It should be 1.6.00.1381.
You can use the following url which should get you that previous version. https://statics.teams.microsoft.com/production-windows-x64/1.6.00.1381/Teams_windows_x64.exe
Don't forget Teams will periodically wants to update to the latest version so it is just a temp workaround until there is a final solutions.
You can use the following url which should get you that previous version. https://statics.teams.microsoft.com/production-windows-x64/1.6.00.1381/Teams_windows_x64.exe
Don't forget Teams will periodically wants to update to the latest version so it is just a temp workaround until there is a final solutions.
Thanks kriszteamsexpert . The cam works with the previous version, the thing is that in a corporate environment downgrading the version is not available (at least for the moment). We have been told that Microsoft will be patching and updating Teams, not sure when.
- I see, yes its not really possible to mass downgrade. I just suggested as it could be some option on critical computers. Also I checked and the latest preview version is 1.6.00.6754 so you could try to test that. If that version still doesn't work well it just means MS is not shipped it yet out to the public. Could take some time.