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Pavan8785's avatar
Pavan8785
Copper Contributor
Jul 20, 2020
Solved

Issues with Teams - Unable to Call and the Audio Device details don't get picked up

Dear All,   I need your help. I have attached some screenshots for your reference. I am unable to call/attend any teams calls because of this error. I have tried sign-out, quit options, reinstall...
calling
microsoft teams
  • Sanjiv_kumar's avatar
    Sanjiv_kumar
    Jul 20, 2020

    Pavan8785 : Did you checked your computer memory ,disk space and default Audio settings . Is your sound settings is properly configured in windows ?

     

    Please find attached screenshot for quick check.

Sanjiv_kumar's avatar
Sanjiv_kumar
Brass Contributor
Jul 20, 2020

Pavan8785 : Did you checked your computer memory ,disk space and default Audio settings . Is your sound settings is properly configured in windows ?

 

Please find attached screenshot for quick check.

  • Pavan8785's avatar
    Pavan8785
    Copper Contributor
    Jul 21, 2020

    Sanjiv_kumar 

    Thanks Sanjiv for responding.

    Apologies, I couldn't respond yesterday. My Teams is running but I cant see the app  in the Device details list. Please see attached.

    I use an 8GB RAM laptop and my C drive has 107GB more.

    I am still facing the same issue.

    Any help will be appreciated.

    • Sanjiv_kumar's avatar
      Sanjiv_kumar
      Brass Contributor
      Jul 21, 2020

      Hi Pavan8785 ,

      Seems your windows 10 update is still pending , You have to check the update.

      Steps is as below.

      1. Select Start  > Settings  > Update & Security  > Windows Update   > Check for updates.
      2. Do one of the following:
        • If the status says "You're up to date, go to the next tip. 
        • If the status says "Updates are available," select Install now. 
      3.  Select the updates you want to install, then select Install.
      4.  Restart your PC and see if your sound is working properly

      Once done with the update , reset the app volume and device preferences. Screenshot attached.

       

       

      • Pavan8785's avatar
        Pavan8785
        Copper Contributor
        Jul 21, 2020

        Sanjiv_kumar Thanks Sanjiv. I did as suggested. My windows seem to be upto date. Please see attached. I have restarted but no luck! Thanks for your pateince.

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