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ardamis's avatar
ardamis
Copper Contributor
Oct 06, 2023

"Issue occurred while checking for updates." new Teams cannot update...

Currently running the new Teams client version 23247.1112.2396.409 in a corporate environment with CIS benchmarks configured via GPO, SSL packet inspection and content filtering, etc... So, lots of o...
microsoft teams
Quality & Performance
STRSOH's avatar
STRSOH
Copper Contributor
Oct 12, 2023

ardamis 

 

Same issue. Additionally however, New-Teams will stop launching altogether, with the generic error message of "The parameter is incorrect".

 

This happened to us a while back after upgrading Windows 10 from 1809 to 20H2, and some HP Apps started behaving the same way. Eventually there were some updates to the HP Apps, and they started working again. Although, there were several MS updates in the interim as well.

 

I don't believe this is an environment setting restricting access to Teams update server. The initial install of New-Teams, using the "teamsbootstrapper.exe", will reach out and download the latest version of New-Teams. I may be wrong though. I'm still digging through our GPO's and FW settings to see if anything stands out. There may be an exception needed if New-Teams requires an entirely different update server.

 

I'll post if I do find anything.

 

Good luck! 

 

JAG

  • Monehton's avatar
    Monehton
    Copper Contributor
    Oct 12, 2023

    After having this error for months I brought a new user on this week and they were able to update. Tested on existing devices going into add or remove programs uninstalling new teams app. Going back into old and using the slider to download new teams again. Once switched I now get that I have the latest client installed today. Time will tell if new updates can come down but it can connect now.

     

    It looks like this issue has been fixed in the very latest release but needs a manual uninstall

    • h892gu's avatar
      h892gu
      Copper Contributor
      Oct 12, 2023
      Monehton, I'll be interested to hear how that does in the coming week. We are having the same issue as reported above. What would be nice is to have information about the service that is doing the updates, and the endpoints/URLS that the client is reaching out to pull these updates down. That way, we can more easily identify if security software is interfering. Our classic Teams client is not having difficulty pulling updates.
      • STRSOH's avatar
        STRSOH
        Copper Contributor
        Oct 20, 2023

        h892gu How's it going guys! I still get "Parameter is incorrect" errors after a day or two running New-Teams. Version 23272.2707.2453.769

         

        However, on a Windows 11 Enterprise workstation, I have been running New-Teams since 10/13. Restarting, checking for updates, doing whatever I can to see if it'll throw that error. Works fine. That Win11 system does get all the same Domain GPO's that our standard systems get. 

         

        We're not ready to move to 11 just yet. I just wanted to share that info. 

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