Forum Discussion
Solved
Issue: Microsoft Teams channel notifications not working.
Details: Channel notifications of Teams app has suddenly stopped for both Windows 10 desktop application and android mobile app. The activity feed is also blank. I am getting all the personal chat notifications though (on both desktop and mobile app).
I have compared all the settings with my colleague's system (where notifications are working fine).
Here are the setting screenshots:
1. Profile setting:
2. Channel notification setting:
Here are the things I have already tried, as suggested on support forums:
1. Signed out from the app, closed the app.
2. Cleared all files at %appdata%\Microsoft Teams.
3. Signed in again.
4. Synced systems clock with time.windows.com
5. Uninstall both the Desktop and mobile app, cleared all files at %AppData%\Microsoft\teams\ and %localappdata%\Microsoft\Teams and reinstalled again.
6. Focus assist is turned off.
7. Have installed all the recent windows 10 updates.
8. Have tried steps 1-4 three times.
Microsoft Teams Version 1.3.00.19173 (64 bit). It was last updated on 28/07/2020.
Thanks, everyone!
I had submitted a support ticket through the admin console and this issue has been resolved.
Thanks, everyone!
I had submitted a support ticket through the admin console and this issue has been resolved.theanalyst What was the problem and the fix please?
We have similar symptoms
theanalyst Hi, glad to hear your issue is resolved. On the topic I just want to send a 'heads up' that a new way of managing notifications are coming to Teams. See this conversation https://techcommunity.microsoft.com/t5/microsoft-teams/simplified-way-to-manage-your-teams-notification-settings/m-p/1607437
- Are you still having issues? In this case it might be an idea to raise a support ticket with Microsoft.
Adam - ThereseSolimeno
Microsoft
Hello theanalyst I see you tagged ChrisWebbTech with your post. Had you seen his response to this past community post?
