Forum Discussion
Issue between two users.
Is there a known issue where two users stop bieng able to see chat history when using a windows based application, or browser app, but not on iPhone? Both users have tried uninstalling/reinstalling ...
I'm not aware of any issue such as the one you have described here. Chat history should be available no matter the client you use to work with Teams
Thank you for your response. I understand that this should not be occurring which is why I have reached out for support.
It is an unusual issue and short of removing one of the users accounts from Active Directory and rebuilding them a new account in the hope it does not reoccur I am at a loss of how to resolve this.
Hamish_McDonald-Bates1 You may need to open a support ticket with Microsoft. Or you can try our answers.microsoft.com tech support site for more personalized assistance.
