Forum Discussion
iOS Login error: MS Teams and Authenticator app just loops
steve_capell I had the same issue yesterday but found a workaround. What did the trick for me was to have another device to receive the authentication notifications.
Meaning I have the authenticator on my phone and tablet installed and configured. They both receive the notification, so when my phone is in the loop, on the tablet you can authenticate adequately.
Doing so will get you logged in and out of the loop. Hope it helps you and the others!
It’s 2024 and I’m experiencing this issue again this week. None of the workarounds worked for me and the loop is constant, so I can’t use teams on my phone anymore. It’s really not ideal…
RJulien I had the same problem when signing into the Loop app on my iOS device. What finally worked for me was downloading another Office mobile app (Word in my case) and signing in. Once Word signed in then I went back to Loop it had already signed me in. Seems like a cached credential or something with the Authenticator app and downloading a fresh Office app forced a new token.
