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JonasRR's avatar
JonasRR
Copper Contributor
May 01, 2020

iOS Login error: MS Teams and Authenticator app just loops

When I start MS Teams on my mobile, it just switches to the Authenticator app and then back to Teams -> MFA -> Teams -> MFA -> Teams -> MFA.... in a infinite loop?! I’ve tried waited 5-10 min with ...
ios
LogonError
microsoft teams
steve_capell's avatar
steve_capell
Copper Contributor
Sep 08, 2023

I've had the same problem for months and none of the workarounds are any use.  

 

My solution is to avoid teams whenever possible.  Whenever anyone asks my preferred platforms my answer is "anything but teams".  I carry my laptop around with me and charger for the cases where I have to use teams for a meeting - because I simply cannot ever join a teams meeting from my phone.  

 

Looks like this problem is nearly 2 years old and still not fixed.  

Sebastien_Konsbruck's avatar
Sebastien_Konsbruck
Copper Contributor
Sep 08, 2023

steve_capell Sorry to hear that you still have this issue. In my case it disappeared and never came back. So I'm quite happy with Teams on iPhone since then. Hope you'll find a way, worst case open a ticket at your Microsoft partner.

  • MelvinC_'s avatar
    MelvinC_
    Copper Contributor
    Sep 20, 2023
    This has been happening to me since I got a new M2 iPad Pro. My previous 10.5 Ipad Pro worked without any issues. It's very troublesome especially when I'm in a meeting and I need to mute/unmute while the loop is happening. It's disappointing to know this issue has been going on for 2 years already.
    • nameless0ne's avatar
      nameless0ne
      Brass Contributor
      Nov 03, 2023

      MelvinC_ 

      Just ran into this "lovely" problem when our organization changed the domain extension to EU. Now I cannot use Teams on my iPhone since I cannot reconfigure Teams to use my updated logins. Just fabulous. Bravo MS!

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