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JonasRR's avatar
JonasRR
Copper Contributor
May 01, 2020

iOS Login error: MS Teams and Authenticator app just loops

When I start MS Teams on my mobile, it just switches to the Authenticator app and then back to Teams -> MFA -> Teams -> MFA -> Teams -> MFA.... in a infinite loop?! I’ve tried waited 5-10 min with ...
ios
LogonError
microsoft teams
fyayc-bue's avatar
fyayc-bue
Copper Contributor
Feb 24, 2022
😱
After almost 2 years still experience this loop issue on:
- iOS 14.8
- MS Teams 4.1.0 (newest)
- MS Authenticator 6.5.88 (newest)

Any fix around?
  • Sebastien_Konsbruck's avatar
    Sebastien_Konsbruck
    Copper Contributor
    Apr 14, 2022

    fyayc-bue I agree, i also experience this issue from time to time and since multiple years. I could notice that I can provoke it by clicking on a Teams group instead of opening a chat or a meeting. However, I found a workaround when it happens: close the Teams app and the authenticator application. Then you open only the authenticator and wait until Face ID has authenticated you and you can see your accounts. Then you open the Teams application and it should work again. I believe the problem is related to using Face Id to open Authenticator in combination with enforced MFA and/or risk policies.

    • PlanetDDS_JeremyZ's avatar
      PlanetDDS_JeremyZ
      Copper Contributor
      Apr 18, 2022
      Can you test unlocking it without using face id? cause this seems like a bug with face id and authenticator, some disconnect. Needs to be reported to devs.

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I’ve tried waited 5-10 min with ...","body@stringLength":"366","rawBody":"When I start MS Teams on my mobile, it just switches to the Authenticator app and then back to Teams -> MFA -> Teams -> MFA -> Teams -> MFA.... in a infinite loop?!

I’ve tried waited 5-10 min with the phone looping, but I can’t still use the MS Teams app on iOS after around 30+ jumps between the 2 apps.

Anyone here with a clue?","kudosSumWeight":0,"postTime":"2020-04-30T20:59:09.043-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2016-09-27T06:58:59.607-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:LogonError","text":"LogonError","time":"2020-04-30T20:59:09.043-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:microsoft teams","text":"microsoft teams","time":"2016-11-01T13:25:26.156-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1351884_3"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":75672},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"When I start MS Teams on my mobile, it just switches to the Authenticator app and then back to Teams -> MFA -> Teams -> MFA -> Teams -> MFA.... in a infinite loop?!

I’ve tried waited 5-10 min with the phone looping, but I can’t still use the MS Teams app on iOS after around 30+ jumps between the 2 apps.

Anyone here with a clue?"},"Conversation:conversation:1351884":{"__typename":"Conversation","id":"conversation:1351884","solved":false,"topic":{"__ref":"ForumTopicMessage:message:1351884"},"lastPostingActivityTime":"2024-09-18T07:57:11.560-07:00","lastPostTime":"2024-09-18T07:57:11.560-07:00","unreadReplyCount":19,"isSubscribed":false},"ModerationData:moderation_data:1351884":{"__typename":"ModerationData","id":"moderation_data:1351884","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1351884_3":{"__typename":"Revision","id":"revision:1351884_3","lastEditTime":"2020-04-30T21:02:03.556-07:00"},"ForumReplyMessage:message:3208947":{"__typename":"ForumReplyMessage","id":"message:3208947","conversation":{"__ref":"Conversation:conversation:1351884"},"author":{"__ref":"User:user:1316665"},"revisionNum":1,"uid":3208947,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"subject":"Re: iOS Login error: MS Teams and Authenticator app just loops","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3208947"},"parent":{"__ref":"ForumTopicMessage:message:1351884"},"body":"😱
After almost 2 years still experience this loop issue on:
- iOS 14.8
- MS Teams 4.1.0 (newest)
- MS Authenticator 6.5.88 (newest)

Any fix around?","body@stringLength":"251","rawBody":"😱
After almost 2 years still experience this loop issue on:
- iOS 14.8
- MS Teams 4.1.0 (newest)
- MS Authenticator 6.5.88 (newest)

Any fix around?","kudosSumWeight":2,"repliesCount":4,"postTime":"2022-02-24T03:33:00.693-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:3208947_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":57834},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxMHwxMzI6MHxpbnQsMzI4NjEzNiwzMjg2MTM2","node":{"__ref":"ForumReplyMessage:message:3286136"}}],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1746563675002":{"__typename":"CachedAsset","id":"theme:customTheme1-1746563675002","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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iOS Login error: MS Teams and Authenticator app just loops","moderationData":{"__ref":"ModerationData:moderation_data:3286136"},"body":"

fyayc-bue I agree, i also experience this issue from time to time and since multiple years. I could notice that I can provoke it by clicking on a Teams group instead of opening a chat or a meeting. However, I found a workaround when it happens: close the Teams app and the authenticator application. Then you open only the authenticator and wait until Face ID has authenticated you and you can see your accounts. Then you open the Teams application and it should work again. I believe the problem is related to using Face Id to open Authenticator in combination with enforced MFA and/or risk policies.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"postTime":"2022-04-14T11:46:19.361-07:00","lastPublishTime":"2022-04-14T11:52:31.694-07:00","metrics":{"__typename":"MessageMetrics","views":56038},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:1351884/message:3286136","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDEzMjowfGludCwzMjg4NjkyLDMyODg2OTI","node":{"__ref":"ForumReplyMessage:message:3288692"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3288692":{"__typename":"ModerationData","id":"moderation_data:3288692","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3288692":{"__typename":"ForumReplyMessage","uid":3288692,"id":"message:3288692","revisionNum":1,"author":{"__ref":"User:user:1366607"},"readOnly":false,"repliesCount":2,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:3286136"},"conversation":{"__ref":"Conversation:conversation:1351884"},"subject":"Re: iOS Login error: MS Teams and Authenticator app just loops","moderationData":{"__ref":"ModerationData:moderation_data:3288692"},"body":"Can you test unlocking it without using face id? cause this seems like a bug with face id and authenticator, some disconnect. Needs to be reported to devs.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"155","kudosSumWeight":1,"postTime":"2022-04-18T14:33:57.888-07:00","lastPublishTime":"2022-04-18T14:33:57.888-07:00","metrics":{"__typename":"MessageMetrics","views":55904},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeams/message:1351884/message:3288692","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwxfDEzMjowfGludCwzNjQ5OTQzLDM2NDk5NDM","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDEzMjowfGludCwzNjQ5OTQzLDM2NDk5NDM","node":{"__ref":"ForumReplyMessage:message:3649943"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:3649943":{"__typename":"ModerationData","id":"moderation_data:3649943","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:3649943":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1363905"},"id":"message:3649943","revisionNum":1,"uid":3649943,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumReplyMessage:message:3288692"},"conversation":{"__ref":"Conversation:conversation:1351884"},"subject":"Re: iOS Login error: MS Teams and Authenticator app just loops","moderationData":{"__ref":"ModerationData:moderation_data:3649943"},"body":"

Since I moved to iOS 16.0.2 (20A380) I don't have this issue anymore.

PlanetDDS_JeremyZ 

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