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StephenHunt's avatar
StephenHunt
Copper Contributor
Feb 26, 2025

Intermittent Issues with Images

We are experiencing an intermittent issue affecting a small number of users where images in chats occasionally fail to display/download.

Steps Taken:

  • Users have cleared their Teams cache.
  • Used the business VPN.
  • Switched networks when at home.

The issue sometimes resolves but then reoccurs. Affected users have had new Windows builds and some have even received new hardware since the problem started.

Request for Assistance: If anyone has insights into what might be causing this issue and potential solutions, your feedback would be greatly appreciated.

Messaging
microsoft teams
User Interface

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  • StijnVanelderen's avatar
    StijnVanelderen
    Copper Contributor
    Mar 17, 2025

    We are having the same issue in the last 3-4 weeks: a handfull of users experience the issue that images in teams are not sent/shown in the chat. Or are extremely delayed.
    Clearing the cache seems to solve it temporarely.
    MS Supports only sent us 'default' actions to try. (re-install/clear cache/...)
    But it feels like there is a bigger issue than just one or two clients.

Resources

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We are experiencing an intermittent issue affecting a small number of users where images in chats occasionally fail to display/download.

Steps Taken:

The issue sometimes resolves but then reoccurs. Affected users have had new Windows builds and some have even received new hardware since the problem started.

Request for Assistance: If anyone has insights into what might be causing this issue and potential solutions, your feedback would be greatly appreciated.

","body@stringLength":"647","rawBody":"

We are experiencing an intermittent issue affecting a small number of users where images in chats occasionally fail to display/download.

Steps Taken:

The issue sometimes resolves but then reoccurs. Affected users have had new Windows builds and some have even received new hardware since the problem started.

Request for Assistance: If anyone has insights into what might be causing this issue and potential solutions, your feedback would be greatly appreciated.

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Intermittent Issues with Images","moderationData":{"__ref":"ModerationData:moderation_data:4393932"},"body":"

We are having the same issue in the last 3-4 weeks: a handfull of users experience the issue that images in teams are not sent/shown in the chat. Or are extremely delayed.
Clearing the cache seems to solve it temporarely.
MS Supports only sent us 'default' actions to try. (re-install/clear cache/...)
But it feels like there is a bigger issue than just one or two clients.

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