Forum Discussion
Inbound PSTN call puts Teams Meeting on Hold
Our CIO is experiencing the following... When he is in a Teams meeting and receives a call on his PSTN number, the meeting is automatically put on hold, without any intervention. He needs to decline...
Hi BLarke,
I would say that this is not regular behavior. If user is on a meeting and there is another call coming to the user it should not interrupt the current call. It should just ring. Unless there is something setup on the headset like auto-answer function.
Another way around would be setup calling policy on the user which would block another inbound call and provide busy tone to the caller. Your CIO would then receive simply missed call notification.
I am also waiting for some alternate routing possibilities than just send busy tone...voicemail or secretary would be perfect.