Forum Discussion
In Files tab getting Prefetch failure error
I can confirm this is happening to 1 team (so far?) in my tenant too.
Team members cannot load the files tab- team owners can!
trying to add a new document library tab in the team also does not work.
Having the same issue.
Have been invited by a new team a moment ago and cannot access the files tab, resulting in the prefetch error njagg785 has already shown.
All my other teams work properly. It's just this team.
Tried:
MS Teams on macOS
MS Teams on Windows 11
MS Teams in Microsoft Edge Browser
MS Teams on iphone - on iPhone I don't get the error message, but I don't see any content there my colleagues already posted.
In the "General" tab the initiator of the team made a text post and attached a video file (mp4). I can see his text, but I cannot access the video file. It states I don't have the rights to access.
Just to point it out:
- I am a member of the team
- tried on different devices
- Teams works properly on all other teams
Should the owner of the team throw me out of it and reinvite me to see what's happening?
Thanks for any assistance!
Best,
Martin
Hello,
i have here a user with the same problem and tried the following options and tried the options in this message above
- reset password of the user
- clear cache in the different browsers
- open in private window
i'm will only try clear the cache of teams maybe will that help.
- hello,
i have a workaround of this problem,
when u can do, is make the owener of that team and let the user click on files in teams and then u can make him member of that team.
