Forum Discussion
In Files tab getting Prefetch failure error
Everything else is working on the Team site. Just the files tab is showing attached error. Prefetch failure, System.IO.FileNotFoundException The user is a member of the Teams site
If you see the "Prefetch Error" message next to your email account in Nimble, it means that we are unable to connect to your email account to sync messages. We've included steps below to troubleshoot and connect your email account to Nimble.
If emails are still syncing properly from your connected email account to Nimble, a "prefetch error" message might sometimes appear for IMAP/Office 365 accounts when you have a vast amount of emails in your Inbox folder, and is not an issue. If you move some of these emails to your Archive folder, this message should disappear.
If you are using IMAP or Office 365 email and new messages are not syncing to Nimble, select "Refresh" on the connected account in your Settings >> Networks & Imports screen to try and reconnect.
If this does not work, select "Edit" to type in your username and password combination to reconnect.
If you are connected to the "IMAP" option and entered server details into Nimble when you connected the account, you may also need to verify with your IT admin or email provider that those details are still correct.
Regards,
Rachel Gomez
If emails are still syncing properly from your connected email account to Nimble, a "prefetch error" message might sometimes appear for IMAP/Office 365 accounts when you have a vast amount of emails in your Inbox folder, and is not an issue. If you move some of these emails to your Archive folder, this message should disappear.
If you are using IMAP or Office 365 email and new messages are not syncing to Nimble, select "Refresh" on the connected account in your Settings >> Networks & Imports screen to try and reconnect.
If this does not work, select "Edit" to type in your username and password combination to reconnect.
If you are connected to the "IMAP" option and entered server details into Nimble when you connected the account, you may also need to verify with your IT admin or email provider that those details are still correct.
Regards,
Rachel Gomez
