Forum Discussion
How to record MS Teams Outbound Calls (Calls made by Phone Number via Teams)
I have purchased a US-based Phone Number and integrated it with Microsoft Teams. I want to record the incoming and outgoing calls on that phone number. How do I configure that?
I want the recordings to be saved so that I can review them later on
- Hi,
Manually you can record all the PSTN Calls Inbound and Outbound calls. You need to ensure that in the Teams Admin Center > Voice > Calling Policies > Global Policy your Cloud Recording option in turned on.
For automated compliance recording you would need a third party solution for recording the calls.
With Regards,
Satish U
