Forum Discussion
How to map a Shared Email inbox to MS Teams? Should we need to convert to groups first?
There's no way to convert a shared mailbox to Group or Team, and in general it's challenging to import messages into a group/team mailbox. Also, group mailboxes lack a lot of functionalities you might be currently using with the shared mailbox, even simple things as rules or being able to access folder other than Inbox are missing.
It you want to use the developer@ address for the Team mailbox, you will have to remove it from the shared mailbox first, then set it to the Team.
Keep the Shared mailbox for whatever you need it for, and if you want it inside the Team, you can just set a forward on the Shared Mailbox and send it to a channel inside the new Team. Right click a channel and "Get e-mail address" and you can use that e-mail address as the forward address. This way you get all the e-mail into the channel as new conversations that can be discussed.
There is also new Outlook integration where you should be able to take e-mail into Teams as well from Outlook and then respond to that e-mail from Teams.
ChrisWebbTech Thanks for the reply the issue surfaced when we noted O365 created an email ID by adding suffix 1 if the email is already created in Shared Mailbox.
We have 2 email IDs,
developer@MyDomain.com
developer1@MyDomain.com
Is there a way to disassociate developer1@MyDomain.com from the MS Teams - Developer?
You can edit the email address(es) associated with the underlying Group from the O365 admin center or by using PowerShell.
- Check out this link for more details on how to do this:
https://docs.microsoft.com/en-us/microsoftteams/office-365-groups
