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TPS01's avatar
TPS01
Copper Contributor
Oct 04, 2019

How to Join a Teams meeting from an external company on IPhone or Ipad

We use Teams extensively within the company but have an issue with joining externally created meetings. When an invite arrives from another company (also using teams) we can accept the meeting and it...
How-to
microsoft teams
MikeyT's avatar
MikeyT
Copper Contributor
Apr 15, 2020

I’m having the same issue on the iPad, I click the link and I”m taken to a download page instead of the app. If I use my mobile it goes straight to the app and joins the call.

 

 

  • Squashy's avatar
    Squashy
    Copper Contributor
    Apr 17, 2020

    MikeyT 

    I was having similar issues on my iPad but found you can launch the app from any link as long as you open it through Chrome. iPad will always automatically open the link through Safari but just press the little ‘up’ arrow (I don’t know the official name) and select Chrome. From there, launch the app. It has worked every time for me but you will of course need to install the Chrome app. 

    Hope that helps. 

    • Jakub_F's avatar
      Jakub_F
      Copper Contributor
      Apr 20, 2020

      Squashy

      I had similar problem, the invitation for me appeared in Teams App on iPad (with iPadOS). If I tried to join it, it was still redirecting me to web browser - Safari and I was not able to join the Team in the App. So after several attempts I joined the team on my PC and then sent the code for the team to my email. Then on iPad if I opened the link with the default iPad Mail App it just opened the Teams App and I joined the team. 

      Jakub F.

    • MikeyT's avatar
      MikeyT
      Copper Contributor
      Apr 17, 2020
      Hi,

      Thanks that works.
      Annoying that Safari doesn’t work but a great workaround!

      Cheers
      • AlexKhlud's avatar
        AlexKhlud
        Copper Contributor
        Apr 28, 2020

        Hi, MikeyT 

         

        Try to say to Safari on iPad to open the MS Teams links in the mobile version of the site. After that Safari will be offering to open the MS Team app to join the meeting by the link. 

  • ChrisWebbTech's avatar
    ChrisWebbTech
    MVP
    Apr 15, 2020
    Only things I can think of

    1: Reinstall app?

    2: where are you opening the link? Outlook? Do you have a different browser set to open links there? If so maybe try copying link to Safari instead or if it is in Safari, try opening Chrome / edge if you have them (or download if you don't) and pasting in link and see if that makes a difference. Maybe there is something there with the browser or app you are using to open the link. Instead of clicking try copying the link and pasting into different browsers and see what happens.
    • MikeyT's avatar
      MikeyT
      Copper Contributor
      Apr 15, 2020
      I just tried reinstalling the app but it hasn’t resolved the issue. It takes me to the Teams online page where is has a link to launch in the app but when you click it there is no response.

      I’ve tried opening the link from my calendar, copy-paste into Safari. I don’t have google or edge on my iPad.

      If i copy the link into a teams page and click from there it allows me to join the meeting in the app.
      • ChrisWebbTech's avatar
        ChrisWebbTech
        MVP
        Apr 15, 2020
        Seems like your iPad is under some form of Locked down state, is it tied to a company mobile MDM or anything? Do you have any kind of so called Antivirus type software on the device managing any kind of security?

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