Forum Discussion
How to hide auto attendant routing path from user?
Hi, I designed an auto attendant / call queue routing for our service desk. Basically, the entry point is always the AA. During business hours the call should be routed to the CQ. After hours...
Sorry as I know you posted this some time ago. However as the CQ has no number assigned to it, it should not be possible to call directly.
I have always liked the fact you can visibly see how and by what option a call has made it through. However that is more on the receiver side.
However I have never looked at it from a call being made to an AA internally, just as an external way in.
So not sure if you have got anywhere with this since posting as I can see the need for what you are saying. I will have a play and see what I find.
Thanks
Henry
I have always liked the fact you can visibly see how and by what option a call has made it through. However that is more on the receiver side.
However I have never looked at it from a call being made to an AA internally, just as an external way in.
So not sure if you have got anywhere with this since posting as I can see the need for what you are saying. I will have a play and see what I find.
Thanks
Henry
- Yes, you can call CQs without a number via SIP, just not via PSTN.
> I have always liked the fact you can visibly see how and by what option a call has made it through. However that is more on the receiver side.
Yes, the receiver should absolutely see it. But not the caller.
Cheers
