Forum Discussion
SachinKulkarni1991
Nov 22, 2021Copper Contributor
how to fix "Recording failed to upload" issue on microsoft teams
As usual, I have recorded the teams meeting. After the meeting ended, the recording stopped. But I am unable to open the recording. I am getting an error "Recording failed to upload". Kindly let m...
- Nov 23, 2021
I have a fix!
- in the Office 365 admin centre open the help dialog box
- type Diag: Missing Recording in the search bar & return
- enter URL & date of meeting in the supplied fields
- you'll be given a URL to type into your browser
- the meeting downloads
- share to your very happy user via OneDrive
- feel very happy indeed!!
martinmacrae
Nov 23, 2021Copper Contributor
Thanks, I got the form you described now. Unfortunately it can't find a recording for that meeting so I'll need to raise a support ticket.
Just to check, the meeting URL is just the URL behind the 'Join the meeting' link in the calendar invite?
Just to check, the meeting URL is just the URL behind the 'Join the meeting' link in the calendar invite?
WendyE
Nov 23, 2021Brass Contributor
Hi Martin, This happened just now with another user that reported the issue with me & I've aslo raised a support ticket.
I think you're correct with the URL, but I asked the users to right click on the meeting in their Teams calendar & there is an option to copy link.
I think you're correct with the URL, but I asked the users to right click on the meeting in their Teams calendar & there is an option to copy link.
- rupkathagNov 25, 2021Copper Contributor
Hey, Wendy,
Nice to see that you have been resolving everyone's doubts.
Can you please do this for us too? I am a PhD student at Indian Institute of Science, had faced the same problem on 23rd and yet no resolution came.
I am eagerly waiting for a response.
- WendyENov 30, 2021Brass ContributorHi there,
Did your IT Admin work out how to submit a support request through the Office 365 admin centre?
It could also be worth checking with your tutor to see if they have a copy of the lecture for that day?
Best Wishes,
Wendy
- martinmacraeNov 23, 2021Copper Contributor
WendyE I've raised a ticket via our service provider - I'll update this thread with any progress.
I was able to get the URL by opening the meeting request and right clicking on "Click here to join the meeting"
- WendyENov 25, 2021Brass ContributorHi Martin,
Success with Microsoft support!
I don't know what they did but my user was able to download the meeting from the meeting chat yesterday evening.
I hope everyone gets a successful resolution!
Kind Regards,
Wendy - WendyENov 23, 2021Brass ContributorThanks Martin, I'll also update on here with any progress.