Forum Discussion
how to fix "Recording failed to upload" issue on microsoft teams
As usual, I have recorded the teams meeting. After the meeting ended, the recording stopped. But I am unable to open the recording. I am getting an error "Recording failed to upload".
Kindly let me know how to fix this issue. I need the recording. I have attached a screenshot of the issue.
I have a fix!
- in the Office 365 admin centre open the help dialog box
- type Diag: Missing Recording in the search bar & return
- enter URL & date of meeting in the supplied fields
- you'll be given a URL to type into your browser
- the meeting downloads
- share to your very happy user via OneDrive
- feel very happy indeed!!
- Hi All, Thanks for your reply and Support. I got the Teams recording from my Admin.
I got to know that, He has created a support ticket to Microsoft. They provided a link to download the file. - This also happened to me on November 22 (Manila time). 😞
- Have you searched on your OneDrive recycle bin?
- I just tried the recycle bin and second stage recycle bin - both are empty. Thanks for the suggestion though
- I also had this issue yesterday. My admin doesn't know how it can be retrieved.
This happened to one of my users at the same time as you yesterday - there doesn't appear to be any documentation on how to fix this or where the recording might have gone to. Previous experiences with Microsoft support don't give me too much hope of retrieving this recording for my user!
Any help would be gratefully received!
- The community has no association with Microsoft support. We’re all just members.. Give the official support another go and have them look for the recording.
- Hi Christian, I know - sorry if you thought I was having a go at you, especially first thing in the morning 🙂
If no downloadable link is being present and it's not in the chat or channel conversation (OneDrive/SharePoint) I suggest that you reach out to your admin (if you're not) and open up an official support ticket with Microsoft.
I have a fix!
- in the Office 365 admin centre open the help dialog box
- type Diag: Missing Recording in the search bar & return
- enter URL & date of meeting in the supplied fields
- you'll be given a URL to type into your browser
- the meeting downloads
- share to your very happy user via OneDrive
- feel very happy indeed!!
- Hello
I had the same issue and followed your instructions and was able to download the file. Thank you very much!!!
Unfortunately there were also breakout rooms on the same meeting. Any idea how i will be able to download those recordings as well?
Thanks
George
Thanks for your reply. I will check with my admin to create a ticket.
