Forum Discussion
How to delete the error message.
- Nov 15, 2021
The room display is the screen you have at the front of the room. Is it being powered off or maybe it's not capable of being powered on and off from the Logitech device?
Teams Room devices (like the Logitech) will stop sending a signal to the front of room display and expect it to power down, then expect it to power up when a signal is sent again. This works for most business grade displays, but isn't the case on many consumer grade TVs.
Some TVs will support a difference mechanism called HDMI CEC, where a signal is sent to tell the screen to power up or down. Teams Rooms won't send this natively, but they do support Crestron and Extron device that send CEC when the signal isn't there. See Microsoft Teams Rooms maintenance and operations - Microsoft Teams | Microsoft Docs
Sounds like whatever type of front of room display you have isn't responding to wake up when the Teams Room is requesting it, hence the error.