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reboot311's avatar
reboot311
Copper Contributor
Nov 15, 2021
Solved

How to delete the error message.

I have a question about "Teams". I'm using Teams with a touch panel product called "Logitech Tap", but the following message appears on the screen before login. " The room display is not connected....
  • StevenC365's avatar
    Nov 15, 2021

    reboot311 

     

    The room display is the screen you have at the front of the room. Is it being powered off or maybe it's not capable of being powered on and off from the Logitech device?

     

    Teams Room devices (like the Logitech) will stop sending a signal to the front of room display and expect it to power down, then expect it to power up when a signal is sent again. This works for most business grade displays, but isn't the case on many consumer grade TVs.

     

    Some TVs will support a difference mechanism called HDMI CEC, where a signal is sent to tell the screen to power up or down. Teams Rooms won't send this natively, but they do support Crestron and Extron device that send CEC when the signal isn't there. See Microsoft Teams Rooms maintenance and operations - Microsoft Teams | Microsoft Docs

     

    Sounds like whatever type of front of room display you have isn't responding to wake up when the Teams Room is requesting it, hence the error. 

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