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BB-PP's avatar
BB-PP
Brass Contributor
Oct 12, 2023

How to COMPLETELY delete / unistall Teams

I have an issue with the New Teams. In the old Teams I had access to a guest account and could easily switch. After updating to New Teams - the account that get shown has a combination of the guest o...
How-to
microsoft teams
BB-PP's avatar
BB-PP
Brass Contributor
Oct 17, 2023

LeonPavesic thank you for the detailed explanation and steps.

 

I followed everything to uninstall Teams.

In the Windows Credential Manager there are no listings for the extra accounts shown in Teams, so I went and deleted the credentials associated with Teams.

 

I reinstalled Teams, and unfortunately no luck, both issues are still present.

I went to follow all the steps again to uninstall and noticed on the second round that the registry keys are not present. they have not been added after the re-install.

Windows Credential Manager just shows 2 credentials for Teams, nothing new / different there.

This leads me to believe that the account info is stored somewhere else on my laptop. The question is where?

 

ErikG1970's avatar
ErikG1970
Copper Contributor
Jan 16, 2024

BB-PP 

hi, i have exactly the same problem did you find any fix for it?

//:Erik

  • BB-PP's avatar
    BB-PP
    Brass Contributor
    Jan 17, 2024

    ErikG1970 No unfortunately no solution. Apparently the settings are so deeply rooted I can't get rid of them. I even left the organisation I was quest off to see if I could log in to the new version. This worked. However the minute I re-joined the organisation the problem returned. I've now created a new windows profile since there is no other solution.

    If you manage to find a solution please so let us know. 

    • AnonTechSpecialist's avatar
      AnonTechSpecialist
      Copper Contributor
      Jan 24, 2024

      Hi BB-PP,

      I've had similar issue recently and was under the impression Team cache only stores in the below locations:

      %appdata%\Microsoft\Teams
      %localappdata%\Microsoft\Teams

      In order to resolve the issue I needed to remove the Edge & Chrome cache also ( no idea whats stored )

      After uninstalling Teams and clearing the cache, also clear Edge & Chrome data:

      Chrome locations:
      \Google\Chrome\User Data\Default\Cache
      \Google\Chrome\User Data\Default\Cookies
      \Google\Chrome\User Data\Default\Web Data

      You can clear Edge by using the below cmd:

      RunDll32.exe InetCpl.cpl, ClearMyTracksByProcess 8
      #(This part of the command is designed to clear temporary internet files and website files.)
      RunDll32.exe InetCpl.cpl, ClearMyTracksByProcess 2
      #(This part of the command is designed to clear cookies.)

      Then remove any remaining credentials from credential manager and make sure to restart the device before re-installing


      Hope this is helpful, worked for me

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