Forum Discussion
How do I set up toll free numbers for Teams? / help with audio confereence
Hey there, so I've read through all the documentation and I still don't understand. Calling plans, o365 phone system, CAP, communication credits , audio conference add on?? Here's what am tryin...
Ryan Steele thanks.
The "Microsoft shared phone numbers" you referred are assigned automatically when you add audio conferncing right (if it is available in your region, in this case I am talking about Canada). And also, just the local call fees will apply?
I am finding different information around the toll-free numbers: https://docs.microsoft.com/en-US/microsoftteams/how-many-phone-numbers-can-you-get?WT.mc_id=TeamsAdminCenterCSH
1. In the link, it shows as if you were required to add phone system to use toll-free numbers and not just audio conferencing.
2. How many toll-free numbers do you need to add? If I have let's say 50 users, do I need 50 toll-free numbers (supposing I have 50 different calls) or the toll-free numbers are service numbers just used to connect but they could accommodate all the calls for that number of users?
CarlosMtl Yes, the Microsoft shared phone numbers are assigned automatically, and there is no additional cost for using them (other than what the phone company may charge the caller, e.g. long distance).
No, you don't need Phone System to get a toll-free number for Audio Conferencing. As stated at the link you shared, the number of toll-free numbers you can request depends on the total number of Phone System and Audio Conferencing licenses you have. If you have zero Phone System licenses and one Audio Conferencing license, you can get up to five toll-free numbers. You will only need one toll-free number, however, as it can be shared by all of your users with Audio Conferencing licenses.
To be clear, you will need to purchase Communication Credits as well, to cover the per-minute charge for any calls to that toll-free number.
Hello,
I've been trying to add a toll-free number to Teams for about 3 days now, with MS help 🙂
Can't seem to find the combination of licensing. I don't ever get the option to purchase communication credits.
What we have done thus far is add audio conf license (6). Add a license for the 6 Team users.
When they send an invite, I do see a dial in number, albeit LA area code. Don't see a toll free number.Ryan Steele
