Forum Discussion
Having issues signing into a yealink teams room panel
- Feb 20, 2023
Acasey80 Exact same issues with our devices. The only thing that changed recently was the type of license as the Teams licensing was changing.
Did you find a solution in the end?
Acasey80 Exact same issues with our devices. The only thing that changed recently was the type of license as the Teams licensing was changing.
Did you find a solution in the end?
- Acasey80Feb 21, 2023Copper Contributor
ChrisCurtisIT Oh that's a very interesting question. We have two rooms side by side, a main room and a smaller one that can be combined. The main room has a Microsoft Teams Room Standard license, and the one that is having issues has a Microsoft Teams Rooms Basic.
I wonder if they have issues with the basic license.
I'm not getting much help from Yealink, my next step was opening a call with MS to see if they can look into it.
- Acasey80Feb 21, 2023Copper ContributorI'm getting a rooms standard license purchased so i can test to see if that fixes it. I'll keep you posted.
- ChrisCurtisITFeb 21, 2023Brass Contributor
Acasey80 Yeah i'm beginning to think that the other license may be end of life so running into some issues. I did manage to get one device working after a few hours f trial and error but the others do not want to follow suit!
I have a feeling it may be an InTune license that may be required too.- Acasey80Feb 22, 2023Copper ContributorYep that was it. I changed from the Teams room basic to a teams room standard and the panel came back to life. So it looks like the basic licenses just don't work. (We don't use intune either, so I don't think that's an issue).
Thanks for pointing me towards the right answer.