Forum Discussion
Handling incoming calls in Teams
Please help, we are fairly new to the Teams application and are trying to implement Teams calling within our organisation. As with any normal PABX system we have one or two reception staff on duty w...
Pretty sure what you need to do is set up Park a Call in Teams. https://docs.microsoft.com/en-us/microsoftteams/call-park-and-retrieve
youthinkityoudoit Thank-you for taking the time to respond to my query but as it turns out I finally figured out what is going, thanks in no part to the GUI design which is terrible and needs changing. Teams seems to default to opening a new window for each call, exactly on top of the last window completely obscuring its view. If you manually drag each window from each call to another part of the screen you can see the other calls and select them as necessary. It would be much more user friendly IMHO to have all concurrent calls in the same window somehow so that one can easily switch from one call to the other.
- Hi, have you looked at Teams attandant console which might be the solution for your reciptionist. This will introduce additional cost but should make the multiple call handling much easier. You can use the fully functional 30 day trial to validate if this fits the requirements - https://landistechnologies.com/landis-attendant-console-for-ms-teams-now-available/
- Thanks for the info Satyendra. We are looking for something like that, the native Teams console is awful, completely inadequate for our reception staff.
