Forum Discussion

Iron Contributor

Jul 20, 2020

Solved

Guest user cannot join live event via browser

I've setup guest access to Microsoft Teams, to be able invite guests to live events.

I'm able to setup the live event with the option "specific people or groups". And I'm also able to join the event with internal users but not with external ones.

Live Event Browser Join Error.mp4386 KB

DaithiG
Jul 20, 2020
Hi Thomsch try this

Add the guest user to a Team first in your tenant
Invite the guest user as before and see.

From what I can tell, a guest user in a Teams Live Event needs to be a member of a Team in your tenant.

8 Replies

Sanjiv_kumar
Brass Contributor
Jul 20, 2020
Hi Thomsch,
As you said the guest user can not able to join the live event from the browser, Did you checked your Teams policy from Teams Admin center ? I have attached one.

Also check the guest access under org-wide setting .
- Thomsch
  Iron Contributor
  Jul 21, 2020
  Sanjiv_kumar I double checked all settings. Nothing changed 😞
  I also tried to add the external user to a team.
  
  Live events policies
  
  Org-wide settings
  
  If I try to join the live event with the guest user via the teams client I get the following error message:
  - Sanjiv_kumar
    Brass Contributor
    Jul 21, 2020
    Hi Thomsch ,
    Which office 365 license you are using ?
DaithiG
Iron Contributor
Jul 20, 2020
Hi Thomsch try this

Add the guest user to a Team first in your tenant
Invite the guest user as before and see.

From what I can tell, a guest user in a Teams Live Event needs to be a member of a Team in your tenant.