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Thomsch's avatar
Thomsch
Iron Contributor
Jul 20, 2020
Solved

Guest user cannot join live event via browser

I've setup guest access to Microsoft Teams, to be able invite guests to live events. I'm able to setup the live event with the option "specific people or groups". And I'm also able to join the event...
Browser
External users
Guests
Live Event
  • DaithiG's avatar
    DaithiG
    Jul 20, 2020

    Hi Thomsch try this

     

    Add the guest user to a Team first in your tenant

    Invite the guest user as before and see.

     

    From what I can tell, a guest user in a Teams Live Event needs to be a member of a Team in your tenant.

Sanjiv_kumar's avatar
Sanjiv_kumar
Brass Contributor
Jul 20, 2020

 Hi Thomsch,

As you said the guest user can not able to join the live event from the browser, Did you checked your Teams policy from Teams Admin center ? I have attached one. 

 

Also check the guest access under org-wide setting .

  • Thomsch's avatar
    Thomsch
    Iron Contributor
    Jul 21, 2020

    Sanjiv_kumar I double checked all settings. Nothing changed 😞
    I also tried to add the external user to a team.

     

    Live events policies

     

    Org-wide settings

     

    If I try to join the live event with the guest user via the teams client I get the following error message:

    • Sanjiv_kumar's avatar
      Sanjiv_kumar
      Brass Contributor
      Jul 21, 2020

      Hi Thomsch ,

      Which office 365 license you are using ?

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