Forum Discussion
Guest user cannot join live event via browser
Sanjiv_kumar I double checked all settings. Nothing changed 😞
I also tried to add the external user to a team.
Live events policies
Org-wide settings
If I try to join the live event with the guest user via the teams client I get the following error message:
Hi Thomsch ,
Which office 365 license you are using ?
- ThomschJul 21, 2020Iron Contributor
Sanjiv_kumar M365 E5
- Sanjiv_kumarJul 21, 2020Brass Contributor
Hi Thomsch ,
Few of the changes you need to check again
1) Guest access
- Sign into the Microsoft Teams admin center.
- Select Org-wide settings > Guest access.
- Set Allow guest access in Microsoft Teams to On
- Under Calling, Meeting, and Messaging, select On or Off for each capability, depending on what you want to allow for guest users
- Clicks save
2) External users to access group content
- Sign in with your global admin account at https://portal.office.com/adminportal/home.
- On the left, choose Settings and then select Org Settings > Services tab.
- Select Microsoft 365 Groups.
- Select “Let group members outside your organization access group content”
- “Let group owners add people outside your organization to groups
3) Allow sharing enable users to invite new guests to the organization
- Sign in with your global admin account at https://portal.office.com/adminportal/home.
- On the left, choose Settings and then select Org Settings > Security and Privacy
- Click on Sharing.
- Check the “Let users add new guest to the organization”
- ThomschJul 21, 2020Iron Contributor
Sanjiv_kumar thanks for the details. I checked all points and everything is checked already.
I'm also able to switch to the other tenant within the Teams desktop client and the error message is different if I want to open the live event there.
The user is definitely on the permission list (see attached file).