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TWhit1615's avatar
TWhit1615
Copper Contributor
Aug 21, 2020
Solved

Guest has no option to change Tenant

Hello,   Issue: I've added a guest user into a Team on our tenancy, but they don't get the option to switch to our tenancy. I've been unable to replicate this on other accounts. Opening Teams on...
  • ChrisWebbTech's avatar
    Aug 21, 2020
    Only thing I can think to try, have him send you a chat(assuming he has it enabled) externally to your address. Then see what is coming back from Teams service for the sip address and possibly try inviting that address as a guest (make sure you hard / perma delete the guest account before doing it). Other than that, it's probably going to be something related to miss match there with the UPN's / sip etc. and might need a ticket for that, but maybe something will show up by trying the above.

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