Forum Discussion
Jules_Ktoi
Jul 01, 2021Copper Contributor
Giphy disappeared from a user conversations
Hello, One of our user suddendly lost the GIF option in Teams chat. I checked and the policy submitted to her profile is the same as everyone else and allows Giphy : It's not related to h...
- Jul 01, 2021Hi Jules_Ktoi,
In her settings (...) at the top of the Teams client > Privacy > Scroll down to Optional Connected Experiences - is this turned on? If it is turned off it will turn Giphy off and she will not be able to use Gif's
Let me know how it goes
Best, Chris
Jul 01, 2021
Hi Jules_Ktoi,
In her settings (...) at the top of the Teams client > Privacy > Scroll down to Optional Connected Experiences - is this turned on? If it is turned off it will turn Giphy off and she will not be able to use Gif's
Let me know how it goes
Best, Chris
In her settings (...) at the top of the Teams client > Privacy > Scroll down to Optional Connected Experiences - is this turned on? If it is turned off it will turn Giphy off and she will not be able to use Gif's
Let me know how it goes
Best, Chris
Siggi2021
Aug 04, 2021Copper Contributor
Hi, ChrisHoardMVP
I am having the same issue now - but in my Privacy settings the switch you mentioned is not available. Switching to English doesn't help either here.
I also cleared my Teams chache without success.
My colleagues have it, so I assume it's not an issue with a company policy.
Any further hints where to look at?
- Aug 04, 2021
Hi there, you can try and sign out manually from Teams (top right corner) and back in. If it still doesn't show you could also "check for updates" from the same location. Most features are released backend though but it doesn't hurt doing that. And as your colleagues has the setting it shouldn't take long before you have it.
I'm adding a link to a blog post that raises this particular question https://techcommunity.microsoft.com/t5/microsoft-teams-blog/microsoft-teams-release-processes-why-do-i-not-see-a-feature-but/ba-p/2110426Adding this on the topic as it can be controlled by policy
Teams Optional Connected Experiences - Microsoft Teams | Microsoft Docs
- Siggi2021Aug 04, 2021Copper Contributor
Hi Christian, I actually used to have Giphy and now it's gone. My version of Teams is 1.4.00.19572 which seems to be the latest.
And the colleagues who have Giphy also have this Version.
The main issue seems to be that the mentioned Switch in the Privacy Tab is not available for me.
- Siggi2021Aug 04, 2021Copper ContributorTried to re-sign in as suggested. Didn't help.