Forum Discussion
GIF not working
Hello, one of our colleagues has a problem with gifs in Teams. The gifs in his chats are not playing. They're just shown like a picture. Any help would be very much appreciated.
Timo_Schuldt - Please check the behavior from Teams web. I believe you might have tried deleting Teams cache and checked it - https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache#clear-teams-cache-in-windows . Does this issue reflect on teams mobile. Also check for Different laptop.
- Deleted Thanks for your response.
It's not working on the desktop or web app, but on the mobile app it's working.
Any suggestions how to get it fixed for the desktop app?Timo_Schuldt - This could be due to slow net speed issues, Have we tried on different network like on cell phone network or different LAN. Have we tested on different laptop ? what is the behaviour. Try to run below connectivity test - https://connectivity.office.com/
(If we have single affected user then this would rather not make any difference .. running the connectivity test)
- Still not working. Any other recommendations?
