Forum Discussion

bahind's avatar
bahind
Copper Contributor
Apr 05, 2022
Solved

Getting back a Teams device that was manually removed in Teams admin center

While troubleshooting issues with device enrollment in Intune, a Teams device (specifically a Logitech Tap Scheduler Teams panel) was manually removed via the Teams admin center (TAC) by selecting th...
Administrator
microsoft teams
  • bahind's avatar
    bahind
    Apr 07, 2022

    I managed to solve the issue. Apparently the device had previously been signed into with another Teams room service account. This created a new device object that was still active even after switching account on the device. I believe that because the old device object was active, the TAC kept the device marked as removed.

     

    By first logging out of the device, deleting both the old and new device objects in Endpoint Manager, and then logging back in, it reappeared in the list of devices in TAC after a few minutes.

Dave_MZ's avatar
Dave_MZ
Copper Contributor
May 26, 2022

bahind Can you please tell me more about the enrollment issue you had and the resolution for it? I am having one as well which causes our device to show error in Teams: Couldn't enroll in Intune. Try again, or contact your admin.
After the prompt the device logs out.
Is it in any way similar to what you had?

  • michhim's avatar
    michhim
    Copper Contributor
    Aug 09, 2022

    Hi Dave_MZ
    i'm experiencing the same problem you have / had. Tap scheduler worked but suddenly i always get the same error for every user in 1 tenant. Did you manage to solve it?

  • bahind's avatar
    bahind
    Copper Contributor
    May 27, 2022
    I don’t' think you're experiencing the same issue I had. I received no error message, and I was able to enroll the device and remain logged in. My only issue was that the device wouldn’t appear in the list of devices in Teams admin center.