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Chrissssss's avatar
Chrissssss
Copper Contributor
Jun 09, 2022

forever connecting - tap scheduler (MS Teams)

hi guys,

 

have difficulty connecting accounts with microsoft standard room license equipped on the tap scheduler (mfa removed).

 

after entering the credentials it goes into a blank screen with a long progress bar with words "connecting" on top.

 

admin centre shows the panels are connected with the relevant account signed-in and is able to remotely control the device for a restart or sign in.

 

any ideas to tshoot this would be helpful  🙂

 

 

Administrator
microsoft teams

1 Reply

  • Therese_Solimeno's avatar
    Therese_Solimeno
    Moderator
    Jun 11, 2022

    Chrissssss 

    Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:

     

    • Ask your IT manager to open a support case or call Microsoft using the support line you were given.  Other options for business subscription admins are listed here:

    https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20

    https://support.serviceshub.microsoft.com/supportforbusiness/create

    • Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/, where authorized Microsoft agents are available to trouble an issue until it’s resolved.